Returns & Refunds Policy
Last Updated: August 2025
At Appina Sanitary Wares, we aim to ensure that every customer is satisfied with their purchase. If you experience any issues with your order, our Returns & Refunds Policy outlines how we can help.
1.1 Eligibility for Returns
You may request a return if:
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The product delivered is defective or damaged
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You received the wrong item
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The product is missing parts or accessories
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The product differs significantly from what was advertised
Returns must be requested within 48–72 hours of delivery.
1.2 Items Not Eligible for Return
The following items cannot be returned:
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Products that have been installed or used
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Products damaged due to mishandling after delivery
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Items without original packaging, manuals, or accessories
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Clearance or discounted items (unless defective at delivery)
1.3 Return Process
To request a return:
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Contact our support team via 09138535707
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Provide your order number, photos/video of the issue, and a brief description
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Our team will review your claim within 24–48 hours
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If approved, we will arrange pickup or instruct you on the return procedure
1.4 Refunds
Once the returned item is received and inspected:
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Approved refunds will be processed within 3–7 working days
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Refunds are issued via the original payment method
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Shipping or delivery fees are non-refundable, unless the return is due to our error
1.5 Exchanges
If you prefer an exchange instead of a refund, we will:
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Provide a replacement item of equal value
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Or allow you to top-up for a higher-priced item
Exchanges depend on stock availability.
1.6 Order Cancellation
Orders may be canceled if:
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The item has not yet been processed or shipped
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You contact us immediately after placing the order
Once shipping has begun, cancellation may not be possible.
1.7 Contact for Returns
For all return and refund enquiries:
Phone: 09138535707
